Returns & Refunds

If you would like to return any part of your order purchased from our website, please contact our Customer Service Department at 1-855-254-8367 to speak with a Customer Service Representative. We give each customer’s concerns individual attention and will provide you with the instructions for making your return. If the return is in regards to a physical product please contact our Customer Service Department at 1-855-254-8367 within 30 days of delivery so the exchange, refund or credit transaction can be arranged.  Online courses, are not eligible for refunds. Immersion event tickets are only eligible for partial refunds within first 7 days of purchase or 3 days before event date. You may also email us at info@alivewithsuzy.com for instructions, questions, or concerns at anytime. Returned merchandise must be unused (resellable condition) and in original packaging. We reserve the right to not accept damaged returns. 25% restocking fee may apply